Customer Service Complaint Cell

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Head Office


i). Dewan Abdul Jabber

Designation : Deputy General Manager
Telephone : 02-9557958, 9555151-9/2425, 01716379640
Fax: 88-02-9562061
Email : compliance@bdbl.com.bd

ii). Md. Siddiquie Ullah

Designation : Assistant General Manager
Telephone : 02-9557958, 9555151-9/2494, 01716125884
Fax: 88-02-9562061
Email : compliance@bdbl.com.bd

iii). Md. Abdul Halim

Designation : Senior Principal Officer
Telephone : 02-9557958, 9555151-9/2494, 01712873185
Fax: 88-02-9562061
Email : compliance@bdbl.com.bd

The functions of Central Customer Service & Complaint Management Cell (CCS & CMC) Of Bangladesh Development Bank Limited are as follows:

  • To deal and settle with the complaints received directly from customers, Zonal Customer Service & Complaints Management Cell (ZCS & CMC)/ Branch Level Customer Service & Complaints Management Desk (BLCS & CMD) or received through Bangladesh Bank.
  • To monitor/supervise the overall activities and performances of the ZCS & CMC.
  • To maintain correspondence and respond duly and timely to the letters of Bangladesh Bank. The complaints received from the concerned departments, this cell collect required information and after proper scrutiny send it to Bangladesh Bank.
  • To maintain a Register of complaints received from customers directly, through BLCS & CMD and ZCS & CMC.
  • Any kind of change or revision in the policy if required that has to be done by taking approval from the competent authority of the Bank.
  • To comply with and implement the instruction/decision of Bangladesh Bank and
  • To submit monthly/quarterly statement/reports to Bangladesh Bank by showing the status of settled or unsettled complaints in the prescribed format through webportal.

Mymensingh Branch

SLName, DesignationPlace in CommitteePhone No/mobile No
1.Mr. Syed Abdul Mannan, ManagerHead Of Committee01819469128
2.Mr. Pran Gopal Nath Chowdhury, PO Member01715626729
3.Mr. Mohammad Johirul Islam, SOMember- Secretary 01716427249

Habiganj Branch

SLName, DesignationPlace in CommitteePhone No/mobile No
1.Mohiuddin Ahmed, ManagerHead Of Committee0831-61594
2.Md. Azizur Rahman, PO Member0831-61598
3.Md. Mizanur Rahman Khan, POMember- Secretary 0831-61598

Kanchpur Branch

SLName, DesignationPlace in CommitteePhone No/mobile No
1.Mrs Arefa Khanom, Assistant General ManagerMember01709659710
2.Md. Mannan Hossain, SPO Member01817583808
3.Md. Mazfuzur Rahman, POMember- Secretary 01717994602

Moulvibazar Branch

SLName, DesignationPlace in CommitteePhone No/mobile No
1.Md. Mamtaz Uddin , SPOHead Of Committee01816720662
2.Md. Abdur Razzak, PO Member01914445191
3.K H M Morshedul Alam, OfficerMember- Secretary 01558958025

Pabna Branch

SLName, DesignationPlace in CommitteePhone No/mobile No
1.Md. Abdur Rouf Khan, ManagerHead Of Committee01717004077
2.Md. Ahasan Ullah, SPO Member01726136640
3.S.M Gias Uddin, Principal OfficerMember- Secretary 01719862990

Barisal Branch

SLName, DesignationPlace in CommitteePhone No/mobile No
1.K M Muin Uddin, ManagerHead Of Committee01823778282
2.Md. Imamur Rashid, SPO Member01718431680
3.Khondkar Mostafizur Rahman, Principal OfficerMember- Secretary 01722183032

Mohadebpur Branch

SLName, DesignationPlace in CommitteePhone No/mobile No
1.Muhammad Faidur Rahman, ManagerHead Of Committee01766679679
2.Md. Safiullah, PO Member017318000449
3.Mohammad Ashrafuddin, OfficerMember- Secretary 01552354216

Zonal Office, Rajshahi

SLName, DesignationPlace in CommitteePhone No/mobile No
1.Md Solaiman Ali,Deputy General ManagerHead Of Committee01911784429
2.Mirza Taibur Rahman, Assistant General Manager Member01726459202
3.Md. Mainul Haque Chowdhury , SPOMember- Secretary 01912307537

Comilla Branch

SLName, DesignationPlace in CommitteePhone No/mobile No
1.Samsul Haque Bhuyan,Principal OfficerHead Of Committee01818317401
2.Samol Naha, Principal Officer Member01843570029
3.Md. Abul Hossain , Senior OfficerMember- Secretary 01712682560